Terms & Conditions

These Terms govern your relationship with the operator of the online casino service available at happicasino.com, operated for the UK market under the project designation Happy Casino (the "Website" or "Happy Casino"), and set out the legally binding rules for your use of the Website and participation in remote casino gambling. These Terms are effective from 6 November 2025 and are intended to remain in force until updated, and in any event not later than 31 December 2026, unless replaced or amended in accordance with the "Changes to Terms" section below.

The Website is operated by Glitnor Services Limited, a company forming part of the Glitnor Group, holding UK Gambling Commission remote operating licence number 61561 for the provision of remote casino gambling services to customers in Great Britain. Your access to and use of the Website is conditioned on your full acceptance of these Terms, together with our Privacy Policy, Responsible Gaming information and any game or promotion-specific rules. By creating an account, depositing funds, placing a bet or otherwise using the Website, you confirm that you have read, understood and agree to be bound by these Terms.

Definitions

For clarity and legal certainty, the following defined terms apply throughout these Terms. If a definition conflicts with a definition given in game rules or promotion-specific terms, the more specific definition will normally prevail for that context.

Operator means Glitnor Services Limited, the holder of UKGC licence number 61561 and operator of Happy Casino for players in Great Britain via happicasino.com under the project designation Happy Casino.
Website or Happy Casino means the online casino service accessible at happicasino.com (and any mobile applications or subdomains that we may operate for the same service).
User or Player means any natural person who creates an account on the Website, holds a balance or places a Bet, whether or not they complete registration or verification.
Account means your personal online gambling account with the Operator on the Website, maintained in pounds sterling (GBP) unless otherwise stated.
Bet, Wager or Stake means any sum of money risked by you on a casino game, including spins, hands, or other game rounds, using either deposited funds, bonus funds, or other playable value.
Bonus means any promotional value, such as bonus money, free spins or other benefits, credited to your Account under a promotion, loyalty programme or goodwill gesture, subject to specific terms.
No Wagering Offer means a Bonus or promotion where winnings from the offer are not subject to wagering requirements and are paid as cash, subject to any stated caps or restrictions.
Promotion means any offer, campaign, competition, tournament or incentive communicated by or on behalf of the Operator that provides additional value, rewards or benefits beyond normal gameplay.
Deposit means any transfer of funds by you from a payment method in your name into your Account.
Withdrawal or Payout means any transfer of funds from your Account to a payment method in your name approved by us.
KYC (Know Your Customer) and AML (Anti-Money Laundering) checks mean the identity, verification, source-of-funds, affordability and other regulatory checks we are required to conduct under UK law and UKGC Licence Conditions and Codes of Practice.
Responsible Gambling Tools means tools such as deposit limits, loss limits, reality checks, time-outs and self-exclusion, including registration with GAMSTOP, that help you manage or restrict your gambling.
ADR Provider means an Alternative Dispute Resolution body appointed to review unresolved disputes, currently eCOGRA, subject to eligibility and its own procedures.

Account Registration

Eligibility and Age Verification

Minimum age: You must be at least 18 years old to open an Account or gamble on the Website. We apply a strict zero-tolerance policy to underage gambling.
Location: The Website is directed at players located in Great Britain (England, Scotland and Wales). You must not use the Website if you are located outside Great Britain. Additional eligibility restrictions may apply to residents of Northern Ireland; please follow on-site information.
Single account: You may hold only one Account with Happy Casino. Duplicate or linked accounts may be closed, and associated Bonuses voided.
Prohibited persons: Employees or contractors of the Operator, certain Glitnor Group entities, or key suppliers, and their household members, may not participate except as explicitly permitted in internal policies.

Registration Process

Account creation: To register, you must complete the online registration form, providing accurate and complete information, including (at minimum) your full name, date of birth, residential address, email address and, where required, mobile number.
Email and/or SMS verification: We may require you to verify your email address and/or mobile number by following verification links or codes we send. If you do not complete verification within the timeframe stated on the Website, we may suspend or close your Account.
Data accuracy: You are responsible for keeping your registration data accurate and up to date. You must promptly inform us of material changes (for example, address or name changes) through your Account settings or via customer support.

KYC, AML and Affordability Checks

Mandatory checks: In line with UK law and our UKGC licence conditions, we must verify your identity and may perform ongoing KYC, AML and affordability checks. These may include checks with credit reference agencies, fraud-prevention databases and other third-party verification providers.
Supporting documents: We may request documents such as proof of identity (passport, driving licence), proof of address (utility bill, bank statement), and proof of source of funds (payslips, bank statements, business accounts, or other evidence). You must provide requested documents promptly, clearly and in a legible format.
Account restrictions: Until verification is complete, we may restrict your ability to deposit, bet, claim Bonuses or withdraw funds. If you fail to provide requested information to our reasonable satisfaction, we may suspend or close your Account and, where required by law or regulation, return any remaining balance (excluding any amounts reasonably suspected to be linked to fraud or money laundering).

Account Security

Login credentials: You must keep your username and password strictly confidential and must not share them with any other person. You remain responsible for all activity on your Account unless we have failed to use reasonable care and skill.
Unauthorised access: If you suspect that your Account has been compromised, you must immediately change your password and contact customer support. We may lock your Account while we investigate and may request additional verification.
Self-management: You are encouraged to use any available security and Responsible Gambling Tools (for example, limits and self-exclusion) to manage your use of the Website responsibly.

Betting & Gameplay Rules

Placing Bets

Offer and acceptance: A Bet is offered when you select a stake and confirm the relevant game action (for example, "Spin", "Deal" or similar). A Bet is deemed accepted when it is recorded on our systems and appears in the game or Account history.
Minimum and maximum stakes: Each game has specific minimum and maximum stake limits set by the Operator or game provider. These are displayed within the game interface. You must ensure that any Bet placed is within the applicable limits.
Game rules: Each game is governed by its own rules and paytables, which form part of these Terms. In the event of inconsistency, the game rules displayed in the game client will usually prevail for that game.
Currency: Bets are placed in pounds sterling (GBP). If we ever allow other currencies, we may convert at the prevailing rate we reasonably select, and you may incur conversion charges.

Cancellation and Modification of Bets

No cancellation by Player: Once a Bet has been accepted and the game round has started, you cannot usually cancel or modify it.
Operator corrections: We may void or adjust Bets in the event of an obvious error (for example, incorrect odds or malfunction), a technical fault, a game misconfiguration or a breach of these Terms. In such cases, we will act fairly, ensuring that any affected Bet or game round is either voided and refunded or adjusted to what would reasonably have applied in the absence of the error.
Disconnections: If you are disconnected during a game, the outcome will be determined by the game server, and the result will be applied to your Account when connectivity is restored. You can usually view the outcome in your game history. Where a game cannot be completed, we may void the Bet and refund the stake.

Fair Play and Conduct

Prohibited behaviour: You must not engage in collusion, cheating, exploitation of bugs, use of bots or automated tools, or any other unfair practice. You must not attempt to manipulate software, RNG outcomes, odds, bonuses or promotion mechanics.
Live casino and chat: Where live dealer games or chat functions are provided, you must behave respectfully, refrain from insults, discriminatory or offensive language, threats, harassment or promotion of other websites. We may mute, restrict or close your chat or Account in the event of misuse.
Responsible gambling: You agree to gamble for entertainment purposes only and not as a source of income or financial solution. We support safe gambling and provide tools such as deposit limits, time-outs and self-exclusion, and signpost independent organisations such as GamCare and GAMSTOP.
Fraud and criminal activity: You must not use your Account in connection with any illegal activity, including money laundering or terrorist financing. We may report suspicious activity to relevant authorities and may freeze or close Accounts where required.

Bonus Terms

General Bonus Principles

Promotional nature: Bonuses and Promotions are discretionary, may be offered, withheld or withdrawn by the Operator at any time (subject to any rights already accrued), and are intended for genuine recreational play.
No Wagering ethos: Happy Casino positions itself as a simple, mobile-first casino with a "No Wagering"-style ethos for core offers. Many Promotions, including headline offers, may be structured so that winnings from certain free spins or rewards are paid in cash without wagering requirements, subject to any stated caps or restrictions on the offer page.
Specific terms prevail: Each Promotion has its own specific terms, including eligibility, minimum deposit, maximum bet, maximum winnings, time limits and restricted games. Where those terms conflict with this section, the specific promotional terms will normally prevail.

Activation and Wagering Requirements

Activation: To activate a Bonus, you may need to opt in, enter a bonus code, or meet minimum deposit or gameplay requirements as stated in the relevant offer. Some Bonuses are credited automatically, others must be claimed manually in the cashier or promotions area.
Wagering (where applicable): While many key offers are "No Wagering", some Bonuses may carry wagering requirements. Where wagering applies, you must stake the specified multiple of the Bonus amount, deposit amount or a combination (for example, 30x Bonus) within the stated timeframe before withdrawing Bonus-derived winnings.
Game weighting: Different games may contribute differently towards wagering (for example, slots may contribute 100%, some table games 10% or 0%). The contribution table for each Promotion will be shown in the promotional terms.
Time limits: Bonuses may expire if not used or if wagering requirements are not met within the period stated on the offer page (for example, 7 days from credit). On expiry, unused Bonus funds and any winnings generated from them may be removed.

Prohibited Actions and Bonus Abuse

Restricted gameplay: Certain games or features may be excluded from bonus play or subject to lower contribution. You must not use Bonus funds on excluded games where this is prohibited in the promotional terms.
Max bet and strategy restrictions: Promotions may include maximum bet per game round or spin when playing with an active Bonus. Prohibited strategies may include low-risk betting, equal bets on red/black, or tiered betting intended solely to meet wagering. Breach may lead to forfeiture of Bonus and related winnings.
Abuse and irregular play: We may withhold or reclaim Bonuses or winnings and close or restrict Accounts where we reasonably suspect abuse, including but not limited to multiple Accounts, collusion, use of VPNs to circumvent eligibility, or structured play to exploit Promotions contrary to their spirit.

Combining Promotions

One offer at a time: Unless expressly stated, only one active deposit-related Promotion may apply to a single deposit. You cannot combine multiple deposit Bonuses on the same funds.
Order of use: Where both real-money and Bonus funds are held, the order in which they are used will be described in the promotion and/or cashier rules. Typically, real-money funds are staked first.
Changes: We may adjust or withdraw future Promotions, but we will not withdraw or materially disadvantage a Bonus that you have already claimed, except where necessary to comply with law or regulation or where we reasonably suspect fraud or serious breach of these Terms.

Payments & Withdrawals

Deposit Methods and Conditions

Accepted methods: We typically accept deposits via debit cards, selected e-wallets and other regulated payment services, as displayed in the cashier section. We do not accept credit cards for gambling transactions in Great Britain.
Crypto assets: Where and if permitted under UK regulation and our licence, we may from time to time offer certain cryptocurrency-based payment options via approved intermediaries. Any such methods will be clearly labelled, may involve additional KYC/AML checks and may be suspended or removed at any time.
Account name: Payment methods must be in your own name. We may reject deposits or withdrawals to or from third-party accounts.
Fees: We do not typically charge fees for deposits; however, your bank, card issuer or payment provider may apply charges or currency conversion fees, for which we are not responsible.

Withdrawals and Processing Times

Withdrawal rules: You may request a Withdrawal of available funds from your Account via the cashier, subject to any pending KYC/AML checks and these Terms. We may process withdrawals back to the same payment method used for deposit, where possible.
Processing times: We aim to process withdrawals promptly and within the indicative timeframes shown in the cashier (for example, within 24 hours for many methods), but actual receipt may depend on your bank or provider.
Limits: We may impose minimum and maximum limits per transaction, per day, per week or per month, as displayed in the cashier or as required by law or regulation.
Verification prior to payout: We may delay or withhold Withdrawal requests until we have completed required identity, source-of-funds or affordability checks. Where checks cannot be satisfactorily completed, we may be required to return deposits to their source or otherwise act in accordance with regulatory guidance.

Refunds, Chargebacks and Reversals

No general right to refund: Once a Deposit has been successfully processed and funds used to place Bets, you have no general right to a refund. Requests for refunds will be considered only in exceptional circumstances and in line with consumer protection laws.
Refunds of Bets and Bonuses: We may, at our discretion or where required by law or regulation, void or refund stakes for affected Bets in the event of technical faults, game malfunctions or errors. Where a Bonus has been applied incorrectly, we may adjust balances to reflect the correct Bonus entitlement.
Chargebacks: If you initiate a chargeback or payment dispute, we may suspend your Account, deduct any associated costs and investigate the circumstances. Any fraudulent chargebacks may be reported to relevant authorities and may result in closure of your Account.

Player Funds Protection

Medium protection level: Player funds held in your Account are kept in a segregated bank account separate from the Operator's working capital, in accordance with our UKGC licence and current UK requirements. The UK Gambling Commission has assessed this arrangement as providing a Medium level of player funds protection.
Insolvency risk: While segregation improves protection, your funds may not be fully protected in the event of the Operator's insolvency. You acknowledge that your funds are not protected by the UK's Financial Services Compensation Scheme or an equivalent deposit guarantee scheme.

Limitation of Liability

Our Obligations

Reasonable care and skill: The Operator will provide the Website with reasonable care and skill, in accordance with its UKGC licence conditions and applicable UK law, and will take reasonable steps to ensure that games are fair and outcomes are determined by certified random number generators or equivalent mechanisms.
Accuracy of results: The game results recorded on our servers are decisive for determining the outcome of Bets, subject to any correction of obvious errors or malfunctions. We will keep appropriate records to support dispute resolution.

Exclusions and Limitations

No liability for certain losses: To the maximum extent permitted by law, we are not liable for: (i) loss of profits; (ii) loss of business, contracts, or opportunities; (iii) loss of data; or (iv) any indirect or consequential losses, arising out of your use of the Website.
Technical failures: We are not responsible for any failure or interruption of hardware, software, telecommunications, internet connectivity, power, or system errors on your devices or networks, nor for any inability to place or settle Bets as a result of such failures, provided we have taken reasonable steps to maintain our own systems.
Maximum liability: Subject to our obligations under UK consumer law and to any non-excludable rights you may have, our maximum aggregate liability to you arising out of any single Bet or series of related Bets is limited to the amount of the Bet(s) in question or the amount of money you have paid into your Account in the 30 days before the relevant event, whichever is lower.
Non-excludable liability: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.

Intellectual Property Rights

Ownership

Website content: All intellectual property rights in the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and underlying source code, are owned by or licensed to the Operator or its licensors and are protected by copyright, trade mark and other intellectual property laws.
Third-party content: Game titles, graphics and other content provided by third-party game providers remain the property of those providers and are used under licence.

Permitted Use

Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website on your personal devices strictly for your own private, non-commercial entertainment, subject to these Terms.
Prohibited uses: You must not copy, reproduce, distribute, publish, transmit, modify, create derivative works from, or publicly display any content from the Website without our prior written consent or, where applicable, the consent of our licensors.
Software integrity: You must not attempt to reverse engineer, decompile, disassemble, interfere with, or otherwise tamper with the Website software, security features or any communication to or from our servers.

Privacy & Data Protection

Privacy Policy: Your personal data is collected and processed in accordance with our Privacy Policy available on the Website (currently at happycasino.co.uk/privacy-policy or an equivalent page linked from happicasino.com). That policy forms part of these Terms and explains how we collect, use, share and protect your data, and your rights under applicable data protection laws.
Regulatory reporting: We may process and share information with regulators, law enforcement agencies, credit reference agencies and other third parties where required or permitted by law, including for KYC, AML, affordability and responsible gambling purposes.
Security: We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure, and you acknowledge that transmission of information over the internet carries inherent risks outside our reasonable control.

Changes to Terms

Right to amend: We may update or amend these Terms from time to time, for example to reflect changes in law, regulatory requirements, industry practice, or to introduce new products, services or features.
Notification: Where changes are material or required by regulation to be notified, we will give you reasonable advance notice, for example by email, on-site messages, banners, pop-ups, or a combination of these methods, clearly indicating the effective date of the updated Terms.
Continued use: If you continue to use the Website, place Bets or participate in Promotions after the effective date of updated Terms, you will be deemed to have accepted the changes. If you do not agree, you must stop using the Website and close your Account before the changes take effect, subject to withdrawal of any remaining balance in accordance with these Terms.
Version control: The current version of the Terms will be dated and accessible on the Website. You should periodically review the Terms to stay informed of any updates relevant to your use of the Website.

Termination & Suspension

By the Player

Account closure: You may close your Account at any time via the Account settings or by contacting customer support. Before closure, you should request withdrawal of any remaining cash balance, subject to verification checks.
Self-exclusion: If you wish to restrict your gambling, you may apply account-level self-exclusion and may also register with the national GAMSTOP scheme. Self-exclusion has serious consequences and should be used carefully; details are provided in our Responsible Gaming information.

By the Operator

Suspension and investigation: We may temporarily suspend your Account, with or without prior notice, where we reasonably suspect a breach of these Terms, underage gambling, fraud, money laundering, problem gambling, chargebacks, abusive behaviour, or technical or security issues. During suspension, you may be unable to deposit or place Bets, and withdrawals may be delayed.
Termination and closure: We may close your Account (and, where appropriate, any related Accounts) in circumstances including: (i) serious or repeated breach of these Terms; (ii) provision of false or misleading information; (iii) failure to pass required KYC, AML or affordability checks; (iv) prolonged inactivity combined with inability to contact you; or (v) where required by law or regulatory authority.
Funds on termination: On termination, any remaining balance will be handled in accordance with applicable law and regulation. Where closure is due to a breach or misconduct, we may withhold or confiscate Bonuses and, in serious cases, may withhold winnings reasonably connected to the breach, subject always to applicable UK consumer protection rules.
Notice: Where reasonably possible, we will inform you of the reasons for suspension or closure and any steps required to resolve the issue, unless we are legally or regulatorily prohibited from doing so.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms and your relationship with the Operator in relation to the Website are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights that may apply under the law of your place of residence in Great Britain.
Regulation: The Operator is licensed and regulated by the UK Gambling Commission under remote operating licence number 61561, as recorded in the UKGC public register.

Complaints and Dispute Resolution

Internal complaint process: If you have a complaint about the Website or our services, you should first contact customer support with full details. We will acknowledge your complaint and aim to resolve it promptly, usually within the timeframe stated in our complaints policy.
ADR and eCOGRA: If we are unable to resolve your complaint to your satisfaction and the complaint relates to gambling transactions, you may be entitled to refer the dispute to our appointed Alternative Dispute Resolution (ADR) provider, currently eCOGRA, subject to its rules and eligibility criteria. We will provide instructions on how to refer a dispute to ADR where applicable.
Court proceedings: You may also bring proceedings in the courts of England and Wales. Nothing in these Terms affects your right to refer disputes to a competent court, or any rights you may have to seek redress through other legally available mechanisms.

Contact Information

Customer support: You can contact our customer support team using the contact options provided in the "Help" or "Contact Us" section of the Website, which may include live chat and/or email support. The specific support channels and operating hours applicable to happicasino.com may change from time to time and will be stated on the Website.
Email: Where an email address for customer support or the legal department is displayed on the Website (for example, a "support@" or "legal@" address linked from happicasino.com), you should use that address for written correspondence. We may update contact email addresses from time to time; the version displayed on the Website will prevail.
Telephone: If a customer support telephone number is made available on the Website, you may use it to contact us during the stated hours. If no telephone support is currently provided, you should use live chat or email as indicated on the Website.
Registered/legal address of the Operator: Glitnor Services Limited, Level 1, Spinola Park, Mikiel Ang. Borg Street, St Julians, SPK 1000, Malta. This address may be used for formal legal correspondence relating to your use of happicasino.com and the services provided under the project designation Happy Casino.