Privacy Policy

This Privacy Policy explains how Happy Casino ("Happy Casino", "we", "us") collects, uses, discloses and protects your personal data when you access and use the Happy Casino profile of our online casino operated via happicasino.com for players in Great Britain. It applies to visitors to the website, registered players, and any person who interacts with our services through happicasino.com.

This Privacy Policy is effective from 06 November 2025 and continues to apply until it is updated or replaced as described in the "Updates" section below.

OBSERVE: This section defines who this policy covers and from when. EXPAND: It clarifies that both visitors and players using happicasino.com in the UK are included. REFLECT: You can rely on this document as the current privacy framework for Happy Casino on happicasino.com.

Who We Are

Happy Casino is a UK-facing online casino brand operated for Great Britain under the Happy Casino profile at happicasino.com.

Operator: Glitnor Services Limited, a limited company within the Glitnor Group.
Registered address: Glitnor Services Limited, Level 1, Spinola Park, Mikiel Ang. Borg Street, St Julians, SPK 1000, Malta.
Regulator and licence: Glitnor Services Limited is licensed and regulated by the UK Gambling Commission ("UKGC") to provide remote casino gambling services to customers in Great Britain under licence number 61561 (public register: https://gamblingcommission.gov.uk/public-register/business/detail/61561).
Player funds protection rating: As indicated on the UKGC public register, player funds are protected at a "Medium" level (segregated but not legally protected in the event of insolvency). This rating concerns financial funds, not the security of your personal data.

Data Protection Contact

Data controller: For players in Great Britain, Glitnor Services Limited is the controller of your personal data in connection with happicasino.com.
Data Protection Officer (DPO) / Privacy Team: We have designated a DPO/data protection function responsible for overseeing compliance with data-protection law.
How to contact us: For any privacy or data-protection question, please contact us using:
- the "Contact" or "Support" options available when you are logged into your account on happicasino.com; and/or
- the contact details (such as email or contact form) published from time to time on happicasino.com for privacy or "data protection" queries, addressed to the "Data Protection Officer".
When contacting us, please clearly state that your query relates to "Privacy" or "Data protection" and your Happy Casino account, if you have one.

OBSERVE: This section identifies Glitnor Services Limited and its regulatory framework. EXPAND: It links the Happy Casino profile specifically to happicasino.com and the UKGC licence. REFLECT: You know who is responsible for your data and how to reach our privacy team or DPO.

What Personal Data We Collect

We collect and process different categories of personal data depending on how you use happicasino.com and the Happy Casino services, whether you are a visitor, a registered player, or a person contacting us.

Identity and Contact Data

Identification data: full name, date of birth, place of residence, nationality, gender (where required), copies or details of identity documents (e.g. passport, ID card, driving licence) used for KYC and age/identity verification.
Contact data: email address, postal address, mobile and/or landline phone number (where provided), language preferences, communication preferences.
Account data: username, account number or internal player ID, password details (stored in hashed form), security questions and answers (where used), account status and verification status.

Regulatory and KYC/AML Data

Verification data: proof of address (e.g. utility bill, bank statement), income and affordability information (where required), source-of-funds/source-of-wealth documentation, sanctions and politically exposed persons (PEP) screening results.
Responsible gambling data: self-exclusion details (including any data shared with or from GAMSTOP), deposit limits, reality checks, cooling-off periods, and records of interactions relating to safer gambling.

Financial and Transaction Data

Payment data: partial payment card details (e.g. tokenised card number and expiry date, but not full card numbers in plain text), e-wallet identifiers, bank account details for withdrawals, payment transaction IDs, payment provider records and anti-fraud scores.
Gaming and transaction history: deposits, withdrawals, bonuses claimed, wagering history, game rounds, wins and losses, jackpot participation, account balances, and loyalty or reward activity.

Technical and Usage Data

Technical data: IP address, device identifiers, browser type and version, operating system, time zone setting, language settings, mobile network information, approximate location based on IP.
Log data: login and logout timestamps, session duration, page views, clicks, navigation paths, error logs, interactions with forms and internal features.
Security data: failed login attempts, device fingerprints, risk scores, information from anti-fraud tools and security monitoring systems.

Behavioural, Profiling and Marketing Data

Behavioural data: games you play, frequency and duration of play, bet sizes, preferred devices, bonus usage, response to offers, interaction with responsible gaming tools.
Marketing data: subscription status for email/SMS/push notifications, marketing preferences, records of marketing communications sent, open and click rates where permitted.
Profiling data: internal segments or scores related to player value, bonus eligibility, fraud risk, and safer gambling/affordability monitoring, in accordance with regulatory obligations.

Cookies and Similar Technologies

Cookies: small files placed on your device to remember your preferences, maintain sessions and analyse website usage.
Similar technologies: web beacons, pixels, SDKs, device identifiers and local storage used for analytics, security and advertising (where permitted).

OBSERVE: This section lists the data we collect when you visit or play. EXPAND: It links identity, technical, financial and behavioural data to regulatory and service needs. REFLECT: You can see which data types are relevant to your interactions with happicasino.com and choose how you engage with us.

Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the UK Data Protection Act 2018, and, where applicable, with aligned international standards such as the EU GDPR and relevant Mexican data protection laws. Depending on the context, we rely on one or more of the following legal grounds:

Performance of a Contract

Why: To create, administer and operate your Happy Casino account and provide the gambling services you request via happicasino.com.
Examples: registering your account; verifying your age and identity where necessary to open and maintain the account; processing deposits and withdrawals; enabling you to place bets and participate in games; managing bonuses and promotions you accept; providing customer support related to your account and transactions.

Compliance with Legal and Regulatory Obligations

Why: To meet obligations under applicable gambling, anti-money laundering ("AML"), counter-terrorist financing ("CTF"), fraud prevention, tax and consumer-protection laws, including rules and guidance of the UKGC and other competent authorities.
Examples: conducting KYC checks; verifying your identity, age and address; monitoring transactions for suspicious activity; reporting certain activities to competent authorities; implementing self-exclusion and responsible gambling measures (including participation in GAMSTOP); and retaining data for legally required periods.

Legitimate Interests

Why: To pursue our legitimate business interests, while appropriately balancing them against your rights and freedoms.
Examples: ensuring the security and integrity of happicasino.com; preventing, detecting and investigating fraud and misuse; improving our games, website performance and user experience; performing internal analytics and statistics; protecting our legal rights and handling disputes; cooperating with regulators and ADR bodies such as eCOGRA for dispute resolution.

Consent

Why: To process certain data where consent is required by law, particularly for marketing and the use of certain cookies or similar technologies.
Examples: sending you promotional emails, SMS or push notifications about offers and bonuses, where you have opted in; using non-essential cookies for advertising or advanced analytics; and, where applicable, sharing data with selected partners for personalised offers.
Your choice: You may withdraw your consent at any time using your account settings, unsubscribe links in communications, or by contacting us as described in this policy.

Protection of Vital Interests and Public Interest

Why: In rare cases, we may process data to protect your vital interests or those of another person, or where necessary for reasons of substantial public interest recognised under applicable law.
Examples: cooperating with law enforcement or authorities if we believe that serious harm, criminal activity or vulnerable-customer risks are involved.

OBSERVE: This section links each processing activity to a specific legal basis. EXPAND: It clarifies how contractual necessity, legal obligations, legitimate interests and consent apply to online gambling operations. REFLECT: You can assess when we may rely on each legal ground and how to exercise your right to object or withdraw consent where applicable.

Purpose of Processing

We process personal data for clearly defined purposes. These purposes are aligned with our regulatory obligations as a UK-licensed remote casino operator and with your expectations as a player or website visitor.

Providing and Managing Our Services

Registering and managing your Happy Casino account associated with Happy Casino on happicasino.com.
Verifying your age, identity, location and eligibility to use our services.
Processing deposits, wagers, game participation, wins and withdrawals.
Operating games, bonuses and promotions, including no-wagering-style offers.
Providing customer support, handling queries and resolving service-related issues.

Compliance, Risk Management and Responsible Gambling

Carrying out KYC/AML checks in line with our legal obligations and Section 4 (Verification and AML) of our terms and conditions.
Monitoring gameplay and transactions to detect and prevent fraud, money laundering and other unlawful activities.
Implementing responsible gambling measures, including self-exclusion (e.g. via GAMSTOP), deposit limits, reality checks and interventions where we identify potential risk behaviour.

Improvement, Analytics and Service Optimisation

Analysing website usage and game performance to improve usability, fix technical issues and optimise our product offering.
Developing new features, games and promotions tailored for our UK mobile-first player base.
Compiling aggregated and anonymised statistics to understand trends and improve business decisions.

Marketing and Personalisation

Sending marketing communications about offers, bonuses and features, where permitted by law and based on your preferences.
Customising content, bonuses and recommendations based on your activity and preferences, within responsible gambling and legal limits.
Measuring the effectiveness of campaigns and promotions to ensure relevance and transparency.

Legal, Regulatory and Dispute Resolution Purposes

Responding to requests from regulators, law enforcement and other authorities.
Managing queries, complaints and disputes, including those handled by our ADR provider eCOGRA.
Establishing, exercising or defending legal claims and enforcing our terms and conditions.

OBSERVE: This section sets out why we use your data. EXPAND: It connects operational, compliance, marketing and optimisation purposes to a regulated UK casino context. REFLECT: You can understand which activities are necessary for service delivery and which are optional (such as marketing) and manage your choices accordingly.

Disclosure & Sharing

We do not sell your personal data. We share it only with carefully selected recipients where this is necessary for the purposes described above, in line with legal requirements, and subject to appropriate safeguards and contracts.

Group Companies and Internal Recipients

Glitnor Group entities: Your data may be shared within the Glitnor Group (including entities involved with brands such as Lucky Casino) for administrative, compliance, risk management and support purposes, under strict confidentiality and access controls.

Service Providers and Business Partners

Payment providers and banks: To process deposits, withdrawals and refunds, verify payment instruments, and prevent fraud.
Technology and hosting providers: To host our platform, operate games, provide security, analytics and customer-support tools.
Verification and AML/KYC providers: To verify your identity, age, address, funding sources and to perform sanctions/PEP screening.
Marketing and analytics partners: To manage communications, analytics and campaigns, where permitted by law and your preferences.

Regulators, Authorities and Industry Schemes

UK Gambling Commission and other regulators: To comply with licence conditions, reporting requirements and investigations.
Law enforcement and other authorities: Where required or permitted by law, for example in cases of suspected crime, fraud or regulatory breaches.
GAMSTOP and similar schemes: To implement and maintain multi-operator self-exclusion and responsible gambling obligations.

Alternative Dispute Resolution and Professional Advisors

ADR provider: We may share relevant data with eCOGRA (our ADR provider) or similar bodies to investigate and resolve disputes relating to our gambling services.
Professional advisors: Lawyers, auditors and consultants who need access to data to provide services and are bound by confidentiality obligations.

Advertising Networks and Affiliates

Affiliates and marketing partners: Where applicable and permitted by law, we may share limited data (often aggregated or pseudonymised) with affiliates and advertising networks for attribution, analytics and campaign optimisation.
Where required, such sharing relies on your consent (for example, through cookies and tracking technologies) and can be managed via your cookie and marketing preferences.

Business Transfers

In the event of a reorganisation, merger, acquisition or transfer of business or assets, personal data may be transferred to the relevant third parties, subject to appropriate safeguards and provided that your rights are preserved.

OBSERVE: This section shows with whom your data may be shared. EXPAND: It distinguishes operational providers, regulators, industry schemes and dispute-resolution bodies like eCOGRA. REFLECT: You can see why each category of recipient receives data and how this supports regulated casino operations and your rights.

International Transfers

Because Glitnor Services Limited is based in Malta and uses international service providers, your personal data may be transferred to and processed in countries outside the United Kingdom, including within and outside the European Economic Area ("EEA"). Whenever we transfer your data internationally, we do so in compliance with applicable data-protection laws.

Transfers Within the UK and EEA (Including Malta)

Your data may be processed in the UK, Malta and other EEA countries where Glitnor Group entities or service providers are located.
These transfers rely on equivalent or very similar data-protection regimes (such as EU GDPR in the EEA and UK GDPR in the UK).

Transfers to Countries with Adequacy Decisions

Where we transfer data from the UK or EEA to a country that benefits from an adequacy decision (i.e. the UK government or European Commission has determined that the country offers an adequate level of data protection), we rely on that adequacy decision as the legal basis for the transfer.

Transfers to Other Third Countries (Including Service Providers)

Some of our technology, analytics, payment or support providers may be located or process data in countries that do not have an adequacy decision (for example, certain providers in the United States or other jurisdictions).
In such cases, we implement appropriate safeguards such as:
- Standard Contractual Clauses ("SCCs") approved by the European Commission, together with the UK International Data Transfer Addendum where required; and/or
- Other legally recognised transfer mechanisms, combined with additional technical and organisational measures, such as encryption and strict access controls.

Your Rights and Information on Transfers

Upon request, we can provide you with further information about international transfers of your personal data, including the relevant safeguards in place (subject to confidentiality obligations).

OBSERVE: This section identifies where your data may be transferred geographically. EXPAND: It explains how SCCs, the UK Addendum and adequacy decisions protect data flows. REFLECT: You can understand that international transfers are controlled and that you may request more information about the safeguards we use.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting obligations, and to resolve disputes. Retention periods may vary depending on the type of data and applicable legal requirements, especially in the regulated gambling and AML context.

General Principles

We retain data while you have an active account with Happy Casino and for a period thereafter where required or permitted by law.
We regularly review the data we hold and either anonymise or securely delete data that is no longer needed.

Illustrative Retention Periods

Account and identity data: Typically retained for up to 5 years after account closure or your last transaction, in line with applicable AML and gambling regulations and guidance.
KYC/AML documentation: Retained for up to 5 years after the end of the business relationship or the date of the last transaction which triggered the collection, as required by AML/CTF rules.
Gaming and transaction history: Retained for a period necessary to comply with regulatory and tax obligations (often up to 5 years), to resolve disputes and to support responsible gambling monitoring.
Marketing data: Retained while you continue to receive marketing communications and for a short period thereafter (for example, up to 2 - 3 years after your last interaction or until you withdraw consent/unsubscribe), to demonstrate compliance and manage suppression lists.
Technical logs and security data: Retained for shorter periods where possible (for example, several months up to a few years), depending on security and compliance needs.

Deletion and Anonymisation

When personal data is no longer required, we either securely delete it or irreversibly anonymise it so that it can no longer be linked to you. Anonymised data may be used for statistics and reporting.
Where you exercise your right to erasure, we will delete or anonymise your data, subject to our need to retain certain information to comply with legal or regulatory obligations or to establish, exercise or defend legal claims.

OBSERVE: This section explains how long we keep different types of data. EXPAND: It aligns retention with AML, gambling and regulatory expectations (often around 5 years). REFLECT: You can anticipate when your data will be deleted or anonymised and how erasure requests interact with legal retention duties.

Your Rights

As a data subject, you have rights over your personal data. For players in Great Britain, these rights are primarily governed by the UK GDPR and the UK Data Protection Act 2018. Where applicable (for example, if you are in the EEA or Mexico and local law applies), similar rights exist under the EU GDPR and Mexican data protection laws such as the Federal Law on Protection of Personal Data Held by Private Parties ("LFPDPPP").

Core Data Protection Rights

Right of access: You can request confirmation as to whether we process your personal data and receive a copy of the data we hold about you, along with information about how we use it.
Right to rectification: You can request that inaccurate or incomplete personal data be corrected or completed. You can update much of your basic account information directly via your account on happicasino.com.
Right to erasure ("right to be forgotten"): You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. We may need to retain some data to comply with legal obligations (e.g. AML, gambling regulation).
Right to restriction of processing: You can request that we restrict processing of your data in specific situations, for example while we verify its accuracy or where you have objected and we are considering your request.
Right to object: You can object at any time to processing based on our legitimate interests, including profiling related to those interests. We will stop processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is needed to establish, exercise or defend legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and/or transmit it to another controller where technically feasible.
Right not to be subject to certain automated decisions: Where we use automated decision-making, including profiling, that produces legal effects or similarly significant effects (for example, some affordability or risk assessments), you have the right to obtain human review, to express your point of view and to contest the decision, in line with applicable law.
Right to withdraw consent: Where processing is based on consent (for example, for marketing or certain cookies), you may withdraw your consent at any time. This will not affect the lawfulness of processing before withdrawal.

Alignment with Mexican Data Protection Law (Where Applicable)

Mexican law (e.g. LFPDPPP) recognises similar rights often referred to as ARCO rights (Access, Rectification, Cancellation and Opposition).
Where Mexican law applies to our processing of your data, you may exercise these rights via the same channels described below, and we will handle them in a manner consistent with both UK/EU GDPR principles and applicable Mexican requirements.

How to Exercise Your Rights and Timeframes

Submit your request: You may exercise your rights by:
- using the relevant tools in your happicasino.com account where available (for example, to update details or manage marketing preferences); and/or
- contacting our DPO/data protection team using the contact options provided on happicasino.com and clearly stating that your message concerns a "Data subject request".
Provide necessary information: We may ask you for additional information to confirm your identity and to locate the data concerned, especially for sensitive requests such as access or erasure.
Response timeframe: We aim to respond to your request within one month (30 days) of receipt. Where requests are complex or numerous, this period may be extended by up to a further two months; in such cases, we will inform you of the extension and the reasons for it.
Charges: We handle your requests free of charge. However, where a request is manifestly unfounded or excessive (for example, repetitive), we may charge a reasonable fee or refuse to act, as permitted by law.

OBSERVE: This section lists your GDPR-style rights and how they operate. EXPAND: It incorporates ARCO rights from Mexican law where applicable and explains procedures, timelines and limits. REFLECT: You can decide which rights to use, understand how to submit a request, and know when to expect a response.

Cookies & Tracking Technologies

happicasino.com uses cookies and similar technologies to provide, secure and improve the Happy Casino experience, and to support analytics and, where permitted, marketing activities.

Types of Cookies We Use

Strictly necessary (functional) cookies: Required for the website and games to function correctly, to keep you logged in, to process payments, and to remember essential settings. These cannot be switched off in our systems, although you can configure your browser to block them (which may break parts of the site).
Preference cookies: Remember your language, region, game and display preferences to provide a more personalised experience.
Analytics and performance cookies: Help us understand how visitors and players use happicasino.com (for example, pages visited, errors encountered) so that we can improve performance and usability.
Advertising and targeting cookies: Used, where permitted by law and your consent, to deliver relevant offers, measure campaign effectiveness and limit the number of times you see a particular advert. These may be set by us or by our advertising partners.

Managing Cookies

You can manage non-essential cookies through the cookie banner or settings tool presented when you first visit happicasino.com and at any time thereafter (where available).
You can also configure your browser to block or delete cookies. However, if you disable essential cookies, certain features of the site, including access to your account or games, may not function properly.
For more detailed information about specific cookies used and their lifetimes, please refer to the cookie information section within our privacy/cookies policy on happicasino.com.

OBSERVE: This section describes the types of cookies used. EXPAND: It links cookies to their functional, analytical and advertising purposes, and to your consent. REFLECT: You can manage your cookie preferences to balance convenience, privacy and personalisation.

Data Security

We take the security of your personal data very seriously. As a regulated UK online casino operator, we apply a combination of technical and organisational measures designed to protect your data against unauthorised access, loss, misuse, alteration or disclosure.

Technical Security Measures

Encryption in transit: Data transmitted between your device and happicasino.com is protected using modern encryption technologies such as TLS 1.2 or higher, helping to safeguard information from interception.
Encryption at rest: Sensitive data is stored using strong encryption or other appropriate safeguards. Payment card details are handled in accordance with industry standards and are not stored in plain text.
Access controls: Access to systems and databases is restricted on a need-to-know basis, using role-based access controls, strong authentication and, where appropriate, multi-factor authentication for staff and administrative users.
Network and system security: Firewalls, intrusion detection/prevention systems, anti-malware tools and other security solutions help protect our infrastructure.

Organisational and Procedural Measures

Policies and training: We maintain internal policies and procedures covering data protection, information security, acceptable use, incident response and retention. Staff with access to personal data receive training on confidentiality, privacy and security obligations.
Vendor due diligence: We carefully select service providers and require them to implement appropriate security measures, supported by contractual obligations.
Audits and monitoring: We perform risk assessments, audits and regular monitoring of systems and processes to identify vulnerabilities and improve controls. Where relevant, we align our practices with recognised security standards (such as ISO 27001-like principles or SOC-type controls) applied by us or by key providers.

Incident Response and Breach Notification

We have procedures in place to detect, assess and respond to personal-data incidents and security breaches.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required by law, inform you without undue delay, describing the nature of the breach and the measures taken.

OBSERVE: This section outlines the safeguards we use to protect your data. EXPAND: It details technical controls (encryption, access management, monitoring) and organisational measures (policies, training, vendor oversight). REFLECT: You can understand how we work to keep your information secure and what happens if a security incident affects your data.

Complaints & Contacts

If you have questions, concerns or complaints about how we process your personal data, we encourage you to contact us first so that we can seek to resolve the issue directly and fairly.

Contacting Us

Initial contact: Please contact our customer support team or DPO/data protection team using the contact options available on happicasino.com, clearly indicating that your message relates to "Privacy" or "Data protection".
Information to provide: Include your name, account details (if applicable), contact information, and a clear description of your question or complaint. Do not include full payment card numbers or highly sensitive information in unprotected communications.
Our response: We will review your query and aim to provide an initial response within 30 days. Complex matters may require more time, but we will keep you informed of progress.

Right to Lodge a Complaint with a Supervisory Authority

United Kingdom: If you are not satisfied with our response, or prefer not to contact us first, you have the right to lodge a complaint with the UK Information Commissioner's Office ("ICO"), for example via https://ico.org.uk.
European Union/EEA: If EU GDPR applies (for example, if you are in the EEA and use our services in that capacity), you may also have the right to lodge a complaint with your local data protection authority or the lead supervisory authority (such as the Information and Data Protection Commissioner in Malta, see https://idpc.org.mt).
Mexico: Where Mexican data protection law (including LFPDPPP) applies to your situation, you may lodge a complaint with the competent authority, for example the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales ("INAI"), via its official channels.

Other Dispute Channels (Gambling Services)

For disputes related specifically to our gambling services (for example, game outcomes or bonuses), you may also be able to use our Alternative Dispute Resolution provider eCOGRA, in line with our terms and conditions and responsible gaming information (see https://ecogra.org/). While this is not a data protection authority, it can help resolve certain service disputes.

OBSERVE: This section explains how to raise privacy concerns with us and regulators. EXPAND: It distinguishes between internal resolution, data-protection authorities (ICO, EU regulators, INAI) and ADR for gambling disputes. REFLECT: You can choose the most appropriate escalation path if you remain dissatisfied with our handling of your data.

Updates

We may amend this Privacy Policy from time to time to reflect changes in our services, legal requirements, regulatory guidance or technical developments. The version published on happicasino.com is the one that currently applies to your use of the Happy Casino profile.

How We Inform You About Changes

On-site notifications: We may display notices or banners on happicasino.com informing you of material changes to this Privacy Policy.
Account notifications: Where appropriate, we may send you notifications via your account inbox, email or other channels you have provided, especially for significant changes.
Email communications: For material updates that affect your rights or how we process your data, we may email you where we have your contact details and are permitted to do so.

Version Control and Effective Date

The top of this Privacy Policy indicates the effective date.
Last updated: January 2026 (to reflect current regulatory and operational practices for happicasino.com as of that date).
We keep internal records of earlier versions and, where appropriate, may summarise material changes (for example, updates to legal bases, new types of data processing, or new categories of recipients) in a change log or accompanying notice.

Your Choices When the Policy Changes

By continuing to use happicasino.com after changes take effect, you acknowledge the updated Privacy Policy.
If you do not agree with a material change, you may choose to stop using our services and request account closure via customer support, subject to any outstanding obligations or regulatory requirements.

OBSERVE: This section tells you that the Privacy Policy may evolve. EXPAND: It explains how we will notify you (banners, account messages, email) and maintain version control. REFLECT: You can monitor updates, understand when they take effect, and decide whether to continue using the service or close your account.