Responsible Gaming

Gambling at Happy Casino on happicasino.com is intended to be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means keeping control of how, when and why you play, making conscious decisions that fit within your personal and financial circumstances.

Glitnor Services Limited, which operates the Happy Casino brand for UK players under UK Gambling Commission licence 61561, is committed to identifying and reducing gambling-related harm. Through limits, self-exclusion tools, and proactive support, we will help you stay in control and will offer assistance whenever you tell us you are worried about your gambling or where our risk checks suggest that you may be at risk.

This page explains the risks associated with gambling, the tools available to you on happicasino.com, and how to obtain confidential, professional support in the United Kingdom and internationally.

Risk Awareness

Most players use happicasino.com for occasional entertainment and remain in control. However, gambling can become harmful. Observing your own behaviour is the first step in preventing problems. Risk increases where gambling stops being an occasional leisure activity and becomes a central focus of daily life.

Signs Of Potential Gambling Harm

• Loss of control: Frequently betting more than you planned, chasing losses, or increasing stakes to feel the same excitement.
• Preoccupation with gambling: Thinking about the casino when you should be working, studying or spending time with family, or checking happicasino.com repeatedly throughout the day.
• Financial pressure: Using money needed for bills, borrowing to gamble, using overdrafts, credit cards or payday loans, or hiding bank statements.
• Emotional impact: Feeling guilt, anxiety, irritability or depression linked to gambling, or gambling to escape stress, loneliness or low mood.
• Impact on relationships and responsibilities: Lying about gambling, withdrawing from social activities, missing work, studies or family duties because of play or recovery from play.

Self-Assessment Questions

Reflect honestly on the following statements. If several feel true for you, we strongly recommend using our tools and contacting a support organisation listed below:

• I sometimes spend more time or money on happicasino.com than I originally intended.
• I have tried to cut down or stop gambling but found it difficult.
• I think about gambling a lot, even when I am not playing.
• I have lied to friends or family about how much or how often I gamble.
• My gambling has caused arguments, financial problems or worries at home.
• I sometimes gamble to escape feeling stressed, anxious, lonely or depressed.
• Losses make me feel compelled to carry on playing in order to "win it back".

If you recognise yourself in these statements, please consider setting stricter limits, taking a Time-Out or self-excluding, and reaching out to independent professional support.

Limits & Tools

Happy Casino on happicasino.com provides a range of tools so that you can actively manage your play and reduce the risk of harm. These tools are available to all verified UK players and are provided in line with UK Gambling Commission requirements.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to happicasino.com and go to the "My Account" or "Profile" area.
2. Open responsible gaming settings: Select "Responsible Gaming", "Play Safe" or a similarly named section, then choose "Deposit Limits".
3. Select the limit period: Choose whether you want to set a daily, weekly and/or monthly limit in GBP. You can apply more than one limit type at the same time.
4. Enter your maximum amounts: Type in realistic figures that you can comfortably afford to lose, for example:
   • Daily: £20
   • Weekly: £50
   • Monthly: £150
5. Confirm and review: Confirm your new limits. Reducing limits normally takes effect immediately, while increasing or removing limits will only take effect after a cooling-off period (for example, 24 hours), in accordance with UKGC guidance.

Once your limit is reached for the chosen period, further deposits within that period will be blocked automatically. You can still lower your limits at any time if you feel you need stricter control.

Time-Spent Limits And Session Timers

To help you observe how long you spend playing, happicasino.com may provide "reality checks" or session timers:

• Session reminders: Set a reminder (for example, every 30, 60 or 120 minutes). A message will pop up telling you how long you have been playing and showing your net result for that session.
• Enforced breaks: You can choose to end the session when a reminder appears. In some cases, you may configure the system to log you out automatically when a specified play time is reached.

You can typically adjust these settings in the same "Responsible Gaming" section of your account. We recommend setting conservative reminders and respecting them as non-negotiable breaks.

Time-Out (Short-Term Breaks)

If you need a temporary break but are not ready for a longer self-exclusion, you can activate a Time-Out:

1. Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Select a period, for example 24 hours, 48 hours or 72 hours (and, where available, longer periods up to several weeks).
3. Confirm your choice. Once confirmed, you will be logged out and unable to log in or play during the Time-Out.

A Time-Out cannot normally be cancelled once activated. Use it whenever you feel your gambling is starting to affect your mood, finances or responsibilities.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who recognise a significant risk of gambling harm and need to block access over a longer period. In line with UK requirements, Happy Casino on happicasino.com offers self-exclusion options starting from at least six months.

How To Self-Exclude From happicasino.com

1. Log in to your account: Access happicasino.com and go to "My Account" or "Profile".
2. Open the self-exclusion section: Choose "Responsible Gaming" and select "Self-Exclusion" or "Long-Term Exclusion".
3. Select the exclusion period: Choose the length of time you wish to be excluded, for example:
   • 6 months (minimum period under UK regulations)
   • 1 year, 2 years, 5 years or other fixed terms offered
   • Lifetime / indefinite exclusion, if you wish to permanently stop gambling on happicasino.com
4. Confirm your decision: You will be asked to read information about the consequences of self-exclusion and to confirm your request, usually by ticking confirmation boxes and pressing "Confirm" or "Submit".
5. Email or chat confirmation: In some cases, Customer Support may contact you via live chat or email to confirm your identity and your decision.

Consequences Of Self-Exclusion

• Account access: Your happicasino.com account will be blocked for the selected period. You will not be able to log in, deposit or place bets.
• Marketing communications: We will take reasonable steps to stop sending you marketing during the self-exclusion period, although some system messages may still be required (for example, regulatory notices or information about your account balance).
• Balance and withdrawals: Any remaining real-money balance will normally remain available for withdrawal. If you are unable to log in due to self-exclusion, you may need to contact Customer Support to request a withdrawal, subject to our standard KYC, AML and security checks as described in Section 4 of the terms and conditions.
• Irreversibility: Self-exclusion cannot usually be lifted before the end of the chosen period. Once the minimum period has expired, your account will not be automatically reopened; a reactivation request may be required, and additional checks may be carried out before any decision is made.

GamStop - UK-Wide Self-Exclusion

In addition to self-excluding from happicasino.com, all UK players are strongly encouraged to register with GamStop, the free national online self-exclusion scheme for Great Britain. Once registered, you will be prevented from using gambling websites and apps run by companies licensed in Great Britain that participate in GamStop, including Happy Casino on happicasino.com.

You can sign up at gamstop.co.uk. Choose a period (for example 6 months, 1 year or 5 years), complete the registration form with accurate personal details, and confirm your exclusion. This provides an additional layer of protection beyond this single website.

Support Resources

Gambling-related harm is a health and wellbeing issue. Confidential, professional help is available in the UK and internationally. You do not have to manage this alone, and support is also available to friends and family members.

Local Support In The United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential advice, emotional support and signposting to local services. Language of service is English; assistance may be available for other languages via third-party interpretation on request.
• GamCare Online Services: Visit gamcare.org.uk for live chat, email support, self-help tools and moderated forums, including options for people affected by someone else's gambling.
• NHS Gambling Services: The NHS provides specialist gambling treatment clinics in England and support pathways across the UK. Speak to your GP or visit nhs.uk and search for "gambling addiction" to find local services and referral information.

These services are independent from Happy Casino on happicasino.com and are free to access. Contacting them will not affect your legal rights or how we handle your account.

International Support Organisations

Confidentiality: These organisations generally offer anonymous or confidential support. They do not share your details with happicasino.com or Glitnor Services Limited.

National And Regional Self-Exclusion Schemes

• United Kingdom - GamStop: As noted above, GamStop (gamstop.co.uk) allows residents of Great Britain to exclude themselves from participating online gambling sites, including Happy Casino on happicasino.com, for periods of 6 months, 1 year or 5 years.
• Spain - RGIAJ: The Spanish General Registry of Gambling Access Interdictions (Registro General de Interdicciones de Acceso al Juego, RGIAJ) provides a national self-exclusion system for residents of Spain. This is mentioned for information only; it does not apply to your use of happicasino.com as a UK-facing website.

Blocking Software And Device-Level Tools

• Gamban: Paid software that blocks access to many gambling sites and apps on your devices. See gamban.com for details.
• BetBlocker: A free, charity-run application that allows you to block gambling sites and set restriction periods. See betblocker.org.
• Other tools: You can also use device-level settings (such as parental controls, app restrictions or DNS/host filters) and browser-based blocking extensions to limit access to gambling content.

These tools are provided by independent third parties. Happy Casino on happicasino.com is not responsible for their availability or performance but recognises them as useful additional protection.

Family And Friends Support

• GamCare family support: GamCare's services and online forums provide dedicated spaces for people affected by someone else's gambling.
• Gambling Therapy - Family & Friends: Gambling Therapy offers online groups and forums specifically for loved ones seeking support.
• GamAnon / Gamblers Anonymous family groups: In some areas, Gamblers Anonymous-linked groups support partners, parents and other relatives.

If you are in immediate distress or feel at risk of harming yourself or others, contact the emergency services (999 in the UK) or the relevant crisis helpline in your area without delay.

Help for Family

Gambling harm often affects partners, children, relatives and friends. If you are worried about someone who uses happicasino.com or gambles elsewhere, you are entitled to support in your own right. Talking about gambling can be difficult, but calm, non-judgmental conversations are more likely to help.

How To Start The Conversation

• Choose the right moment: Talk when the person is sober, not currently gambling, and when you both have enough time and privacy.
• Use "I" statements: Focus on how their gambling affects you ("I feel worried when...") rather than accusations ("You always...").
• Stay factual and calm: Mention specific behaviours (missed bills, secrecy, mood changes) rather than labels. Avoid shouting, threats or ultimatums where possible.
• Encourage, do not control: Explain that help is available and offer to support them in contacting a helpline or setting limits, but recognise that change must ultimately come from them.

Support For Family Members

• GamCare services: GamCare supports family members and affected others through the National Gambling Helpline (0808 8020 133) and online services at gamcare.org.uk.
• Online forums and chats: Anonymous forums and chatrooms run by organisations such as GamCare and Gambling Therapy allow you to share experiences with others in similar situations.
• Self-care and boundaries: Seek support for yourself, consider speaking with a counsellor or GP, and set financial and emotional boundaries (for example, not covering debts or lying to others on the person's behalf).

Next Steps And Professional Help

• Encourage professional assessment: Suggest that the person contacts the National Gambling Helpline or another specialist service for an assessment and treatment options.
• Mental health support: If there are signs of depression, anxiety or self-harm, recommend contacting a GP or mental health professional. Gambling harm often co-exists with other mental health issues.
• Emergency situations: If you believe there is an immediate danger of self-harm or harm to others, call 999 or the relevant emergency number straight away.

Happy Casino on happicasino.com will handle any information you share with our support team sensitively and in line with our privacy policy, but we are not a counselling service and cannot replace independent professional help.

Operator's Commitment

Glitnor Services Limited, the operator of Happy Casino on happicasino.com, is licensed and regulated by the UK Gambling Commission under licence number 61561. This includes obligations to protect vulnerable persons and to monitor for signs of gambling-related harm. Our internal systems and staff training are designed to identify risk and to intervene where appropriate.

Risk Checks And Behavioural Monitoring

• Transactional monitoring: We observe patterns in deposits, withdrawals and staking, including sudden increases, frequent deposits in a short period, or use of multiple payment methods, to identify potential harm or affordability concerns.
• Behavioural indicators: We monitor behaviour such as extended sessions, chasing losses, frequent use of bonuses and playing at unusual hours which may suggest loss of control.
• Affordability and verification: In line with Section 4 of our terms and conditions and UK AML/KYC requirements, we may request information or documentation about your identity, income or source of funds where risk is identified.
• Player funds protection: In accordance with the UK Gambling Commission rating, player funds held by Glitnor Services Limited are protected at a Medium level (segregated but not legally protected in the event of insolvency). Details are provided in the UKGC public register entry for licence 61561.

When We May Contact You Or Take Action

• Proactive contact: If our systems indicate that your gambling may be harmful or unaffordable, our safer gambling team may contact you via on-site messaging, email, chat or, in some cases, telephone to discuss your activity, provide information and suggest protective measures.
• Encouraging tools: We may recommend or apply tools such as deposit limits, Time-Outs, product restrictions or self-exclusion, and will explain the implications of each measure.
• Account restrictions: Where we have serious concerns about your safety, or where required by regulation, we may reduce your ability to deposit, limit your access to certain products, or suspend or close your account. These decisions are taken to comply with our regulatory duties and to reduce the risk of further harm.
• Staff training and oversight: Our Customer Support and risk teams receive ongoing training in responsible gaming, including how to respond sensitively when players disclose problems or show signs of harm.

In the event of a dispute that cannot be resolved through our internal complaints process, you may refer the matter to our appointed Alternative Dispute Resolution (ADR) provider, eCOGRA, via ecogra.org, as outlined in our terms and conditions. However, this responsible gaming page is primarily focused on prevention and support rather than formal dispute resolution.

Updates

UK gambling regulation and industry best practice continue to evolve. Happy Casino on happicasino.com may update this responsible gaming information from time to time to reflect changes in law, UK Gambling Commission guidance, our internal policies, or the services offered by external support organisations.

How You Will Be Informed

• Website notices: Significant changes to responsible gaming tools or policies may be highlighted on happicasino.com through banners, pop-up notices or prominent messages within your account area.
• Email or in-account messages: Where appropriate, we may send you an email or secure message (for example, if a change materially affects your rights or the way we handle your data or responsible gaming measures).
• Terms and policies: The latest versions of our terms and conditions, privacy policy and responsible gaming information will always be available via links in the footer of happicasino.com.

Regulatory and licensing information relied upon in preparing this page, including details of UKGC licence 61561 and our funds protection rating, has been checked against the UK Gambling Commission public register and internal records up to January 2025.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming in relation to Happy Casino on happicasino.com, or if you wish to request support, please contact us using the channels described below. While specific contact details may change over time, the latest information is always available on the "Contact Us" or "Support" pages of happicasino.com.

Responsible Gaming Contact Channels

• Email: You can contact our support team via the email address published on happicasino.com (for example, the general support email listed under "Contact Us"). Please include "Responsible Gaming" in the subject line to help us route your query to the appropriate team.
• Telephone: Where a UK customer support telephone number is provided on happicasino.com, you may use it to discuss responsible gaming concerns. Our staff can explain available tools, assist with Time-Outs or self-exclusion and refer you to independent support services.
• Live chat: If live chat is available, you can request to speak about responsible gaming. Our agents are trained to respond sensitively and may escalate your case to the safer gambling team where necessary.

Online Feedback And Support Requests

• Responsible gaming request form: Where provided, you may use the online form in the "Responsible Gaming" or "Help" section of happicasino.com to request changes to your limits, ask for a Time-Out or self-exclusion, or share concerns about your gambling behaviour.
• Self-control feedback: You are encouraged to give feedback on how our tools are working for you, including suggestions for improvements. This helps us refine our safer gambling measures.

Please note that while we will treat your communications sensitively and in line with our privacy policy, we may be required to retain certain records for regulatory and anti-money laundering purposes. This page is for information only and does not constitute legal, financial or medical advice. If you are concerned about your health, finances or legal position, you should seek independent professional advice in addition to using the resources provided here.